We are committed to providing superior customer service to all of our customers. For immediate answers to most of your questions, please visit our Frequently Asked Questions.
You may contact us via telephone at Toll Free 800-SKIN-HELP (800-754-6435) between the hours of 9:00 AM and 6:00 PM Pacific Standard Time, Monday through Friday excluding holidays.
You may contact us via email at info@kaplanmd.com. We will do our best to respond to your email inquiries within 48 hours Monday through Friday, excluding holidays.
You may contact us
SHIPPING OPTIONS
We offer the following shipping methods:
USPS Priority Mail
FedEx Express 2-Day
FedEx Express Overnight
RETURNS & EXCHANGES
We will accept items for return or exchange within 45 days of purchase. Items will be refunded for the price shown on your receipt. Only items purchased are refunded. Shipping and handling costs will not be refunded.
Please Note: Empty jars cannot be accepted for refund.
Attn: KAPLAN MD
Returns & Exchanges
Skincare Distribution Center
2580 Corporate Place, Suite F104
Monterey Park, CA 91754
You may contact us via telephone at 800-SKIN-HELP (800-754-6435)
RETURN & EXCHANGE RESTRICTIONS
Only items purchased through reviveskincare.com may be accepted for a return or exchange. Items purchase from a store location will not be accepted for an exchange or refund.
DAMAGED SHIPMENTS
If an item is broken or damaged in transit, please contact us within 30 days and we will send a replacement. Replacements will not be sent after 30 days.
ORDER SHIPMENT
Orders will be processed within 24 hours, Monday through Friday, excluding holidays. Express
orders placed before 2:00 PM PST will ship out same day.
PRODUCT PRICING AND PAYMENT INFORMATION
We are required by law to apply sales tax to orders (including shipping & handling) for all states where we have a presence.
The prices displayed on this web site are quoted in U.S. currency. Prices are subject to change at any time. A sales tax and shipping & handling charge will be determined by the ship-to address of the order and automatically added.
We offer worldwide shipping. However, all customs and duties are the responsibility of the purchaser.
We currently accept Visa, MasterCard, and American Express for payment online.
