Refund policy

If for any reason you are not happy with your purchase on kaplanmd.com, you may return the unused product to us for a refund.
Email customerservice@kaplanmd.com to arrange your return. Our Skincare Experts will be happy to help you find a product to better suit your needs—or refund your purchase price.

Products need to be shipped back to the KAPLAN MD Skincare Distribution Center before a refund will be issued.

KAPLAN MD Skincare Distribution Center

ATTN: RETURNS
2580 Corporate Place, Suite F104
Monterey Park, CA 91754

To expedite your return more efficiently, please include the original packing slip in the return shipment.

For your protection and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post. Your return will be processed promptly and will be shipped via standard ground shipping. Processing and transit time for exchange packages is usually 7-10 business days from the time the exchange is received. Business days are from Monday to Friday, excluding federal holidays within the United States. An email will be sent to confirm receipt and processing of your return request.

If the items received are damaged, please refer to Damaged Items.

Please note: Only products purchased on kaplanmd.com may be returned for refund.

If you have questions about returns, please contact us by phone at 1.800.SKIN.HELP or via email at CustomerService@kaplanmd.com.